Frequently Asked Questions

Collapsible content

How do I book a collection?

a) Use the form on the contact page to send us a message. Please include the full name or business name the order was placed in as well as the collection postcode or call 03333701700

How many collections do I get?

a) Each package comes with 1 collection. If you want to have extra collections these are charged from £29.99 incVAT.

Or space bags can be dropped into our site in Yeovil at no extra cost.

Do I need to use your bags?

a) We can collect your own bags or boxes. However we recommend ours due to the strong material which is safer for transport.

You can order bags via our online shop page.

Or if you would like us to collect your bags or boxes please contact us on 03333701700 or send us a message using the contact form on our contact page.

Customers looking for drop in can use their own bags or boxes to bring paper and media to us.

What to do if I have lost my cable tie?

a) We always carry spares in our vehicles just incase. We do ask customer to please seal the bags before collection.

How quickly will the bags arrive?

a) Bags are normally dispatched the working day following the order being received.

We use Royal Mail Tacked 24 (2-4 working days).

Im dropping in, do I need an appointment?

a) No. Please visit our site Monday - Friday (excluding bank holidays). 08:30 - 17:00

Do I need to remove staples?

a) No. For paper shredding you can leave staples, paperclips, treasury tags and spiral bound.

However please remove plastics. Plastics that need shredding like CD's, ID cards, Laminated Sheets, Acetates, Film etc can be put into a mixed media bag for shredding.

How much do the bags hold?

a) Our paper shredding bags hold approximately 15kg (we do not weigh them). Which is a stack neat A4 paper 40cm high.

Our mixed media bags hold approximately 15kg (we do not weigh them).

Both bags are similar to a rubble sack size bag.

How quickly do I need to book my collection?

a) You can take as long as you need to fill our bags.

Got Another Question?

Let Us Know