FAQ2019-08-09T09:25:19+00:00

ASK & WE ANSWER

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Please check the below frequently asked questions.

Can I order a bag and bring it in?2019-06-03T18:42:54+00:00
Yes you can order a single bag for £12.00 inc vat and extra bags for £2.50 each inc vat.
This can be ordered on our website, via a call to our team on 03333 701 700 or by coming down to our site on the Pen Mill Trading Estate (Mondays & Thursdays | 10am – 5pm).
Opening times?2019-06-03T18:42:14+00:00
We are open every Monday & Thursday (10am – 5pm)
You can just drop in on these days or book an appointment by filling out a quick form on the drop in page or by calling our team on 03333 701 700
Please note we close on Bank Holiday Mondays and during Christmas week.
How much paper do the bags hold?2019-08-09T11:11:57+00:00
The bags hold a pile of paper 40cm high and about 15kg in weight. Please fill the bags with as much paper as you can as long as the tie will seal the bag.
This is approximately 6/7 reams of paper if stacked neatly. They are similar size to a rubble bag (large sack of potatoes/coal).
What can go in the bags?2019-06-03T18:44:28+00:00
  • All grades of paper
  • Staples and paperclips are okay
  • Discs and DVDs
  • Credit and Debit Cards
  • ID cards and Passports
  • Card
  • Hard back books and diaries
  • Cheque book stubs
  • Envelopes with windows
  • Catalogues and brochures
  • Books
  • Magazines
Do I need to wait in for the bags?2019-06-03T18:22:56+00:00

Packages upto 5 bags are posted in letterbox friendly packs but please look out for a Royal Mail missed parcel card.

How quickly will the bags arrive?2019-08-09T11:12:31+00:00

Orders placed before 4pm Monday – Friday will be posted same working today. Orders after 4pm will be posted next working today. Orders placed on weekends or bank holidays will be posted on the next working day. We post via Royal Mail, 2-3 business days.

How many collections can I have with my order?2019-08-09T11:20:27+00:00
All home shred packages have one collection included for Somerset and Dorset. For parts of Devon and Wiltshire you will need to pay £12 collections charge during checkout – Please use the postcode checker.

 

Check Your Postcode

 

Additional collections can be arranged if you don’t use all the bags. The collection charge is £12.00. Please contact the team to book and pay for an additional collection. Or you can drop in bags on Mondays & Thursdays | 9am – 5pm
Where do you cover?2019-08-09T11:22:40+00:00

We cover all of Somerset and Dorset (our online shop includes collection). We also cover areas into Devon and Wiltshire please use the postcode checker.

Check Your Postcode

 

Please contact us if you are unsure if we cover your area.

How long can I take to fill the bags?2019-06-03T18:45:42+00:00

We dont set a time limit on booking collection, please let us know when your ready by emailing [email protected] or by calling 03333 701 700

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Questions?

Why not contact us with your queries? We’re happy to help!

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HAPPY CUSTOMERS

Testimonials

Ken Brown

“We needed a prompt and efficient service, we got that plus it was with a very pleasant manner and at a reasonable price, all of which was greatly appreciated. With thanks and regards.”

Julia S

“A great service. No fuss and does just what it says on the tin. Daniel combines efficiency with friendly customer care.”

Julian Downes

“Great service. Cleared out the attic which produced a pile of more or less sensitive paper and CD backups. Ordered 8 bags, filled them up and had them collected. All done in a week. Very efficient and professional service. Thanks.”

Read More Testimonials

Already have our bags…

Request A Collection

All shred packages have 1 collection included for Somerset, Dorset and selected postcodes listed on our checker.

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